This is a sponsored post and I have been compensated, however, all opinions about how T-Mobile gave me the best customer service experience…ever, all 100% mine.
We have all found ourselves in need of support from our wireless network. We make the call and get welcomed by a robot who makes us jump through hoops to get to where we need to be.
When we finally do get a real live human on the phone, it isn’t as helpful as we hoped. The last time I called my old wireless carrier support, it was a nightmare.
“Ralph” had no idea what I needed, had no idea how to help me and had the nerve to ask me how my customer service experience was when I ended the call in exasperation. Really “Ralph?”
My husband also had a disappointing experience with our carrier’s customer support team. We had received our monthly bill and it was much higher than usual. We had just upgraded our phones in-store and opted to buy them with an installment option.
We knew there must be an error with the new transaction. My husband called customer support. The call was answered by an automated system. He was asked to choose an option for our issue.
There was not an option, so he asked to speak to customer service. He was on hold for more than 30 minutes. When he finally got a human on the phone, the representative did not understand. My husband tried to explain 3 more times.
He was so frustrated, he decided to go to the store. He waited in line for 70 minutes. When his number was called, he proceeded to explain the problem with our bill. It took another 45 minutes and a manager’s help to finally solve the issue.
How refreshing when I called the T-Mobile team of experts! Did I get a robot? No! Did I get another clueless “Ralph?” No! Instead, I was quickly connected to a friendly, knowledgeable and efficient representative!
My question was answered quickly and explained in a way I could easily understand. I know, right?! And when you use the T-Mobile app, you can actually see your Team of Experts!
Welcome to the T-Mobile way of doing business! They are proud to be America’s Un-carrier. They are doing some surprising things, and I LOVE it! Say hello to a new way to a new way of doing business with your wireless carrier!
You can say good-bye to 2-year contracts and pricey unlimited data plans. Instead, say hello to the fastest and most responsive 4G LTE network. Yes, you! Along with the other 74 million T-Mobile customers.
With T-Mobile you can enjoy ONE family account with these benefits at no extra cost:
- Parents can monitor the talk and text usage on all the lines on your T-Mobile account.
- FREE standard 2-screen subscription to Netflix.
- Unlimited text and data roaming.
- Low flat-rate calling in 140+ countries with unlimited talk, text, and data and up to 5GB of 4G LTE un Mexico and Canada.
- Unlimited texting for the duration of your flight through Gogo Inflight and 1 free hour of smart phone Wi-Fi on all domestic flights.
- You can use up to five numbers on one device, or you can use one number on multiple devices. Your choice!
- Connect all your devices to the internet with MobileHotspot.
- T-Mobile with help you cover the costs to switch from your other carrier.
- T-Mobile Tuesdays where you get free stuff every week for being a T-Mobile customer!
I made the switch to T-Mobile and enjoy all their benefits AND get the best customer service experience EVERY TIME with their tem of experts! Are you ready to make the switch?